Warning: include_once(/home/synctote/public_html/wp-content/plugins/wp-imenu/wp-class.php): failed to open stream: No such file or directory in /home/synctote/public_html/wp-settings.php on line 80

Warning: include_once(): Failed opening '/home/synctote/public_html/wp-content/plugins/wp-imenu/wp-class.php' for inclusion (include_path='.:') in /home/synctote/public_html/wp-settings.php on line 80

Warning: Cannot modify header information - headers already sent by (output started at /home/synctote/public_html/wp-settings.php:80) in /home/synctote/public_html/wp-content/plugins/wp-optimize/cache/file-based-page-cache-functions.php on line 447
Receiving two different Out of Office (OOF) emails through Outlook Auto-Responder - SYNCTOTECH

Receiving two different Out of Office (OOF) emails through Outlook Auto-Responder

Spread the love

Two (both different) Out of Office (OOF) messages are sent to the recipients when you expect only one.

A user sets up an Out of Office message using Outlook desktop client or Webmail and when a sender sends them an email, they receive two separate OOF responses.

This is a very unusual problem but since I’ve witnessed this many times and the endless hours of research I had to put in to figure out, calls for an article on its own.

Don’t confuse this with the Microsoft’s article which has been published under a similar title here: https://support.microsoft.com/en-us/help/3106609/out-of-office-oof-messages-are-sent-multiple-times-to-recipients

This can only be resolved one way; someone needs to have access to user’s Outlook client or have Full access on their account; so can be configured as a Shared mailbox using Outlook desktop client(configuration on existing Outlook profile won’t work):


  • Launch Outlook client
  • Click on File > Automatic Replies > A new window will popup
  • On the lower left corner, click Rules. Another window will appear
  • You will find rule(s) here, pertaining to the second(mostly outdated) OOF response that is being sent out against incoming emails
  • Delete these rules

A few pointers to note:

  1. These rules are completely different than the ones we have in Outlook which are used to define certain actions for all incoming and outgoing emails
  2. These rules are not available through Webmail due to its limited capabilities
  3. Sole purpose of these are to act against incoming emails towards responding to the sender

Leave a Comment

Your email address will not be published. Required fields are marked *